Return Policy
What is your return policy?
Graphic Items: There is no return or refund because of their custom nature.
Hardware Items: if you are not satisfied with your purchase, you can return it within 30 days after first received your product.
The product must be returned to the warehouse within 14 days of the issuance of the return. All products must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that shipped with the product. If the item is returned unopened in the original box, we will exchange it or offer you a refund based on your original method of payment.
Please email [email protected]. (Please include order number)
What do I do if my product comes in damaged? We’re very sorry; let’s get this fixed for you! Contact us within 48 hours after receiving your product by via email [email protected]. (Please include order number)
Where can I contact Display Vibe directly regarding my return or warranty?You can reach us directly by sending an email to [email protected]. We will do our best to reply as soon as possible and remedy your situation.
What do I do if my product gets damaged within warranty? Please email [email protected].
I received the wrong product. Now what? We’re very sorry; let’s get this fixed for you! Contact us within 48 hours after receiving your product by via email [email protected].
What is your warranty?
In an effort to protect our consumers, we carry two types of product warranties against manufacturing defects: a 1-Year Warranty, and a Lifetime Warranty.
To see which warranty your product falls under, find your product in the lists below.
Lifetime Warranty:
- Casita Canopy Tents®
- EZ Extend Displays
- EZ Tube Displays
- RPLs
- Ready Pops
- Resort Extrusions
- Tahoe Modular Displays
- Wave Pop Up Displays
- Skycap Umbrella
- Retractable Banner Stands
- Casita Canopy Tents®
One Year Warranty:
- All Graphic Prints
- Big Sky Counters/Towers
- Origami Truss System
- Indoor Banner Stands
- Foundation
- Outdoor Banner Wall
- Zeppy
- Zephyr
- Flags
- Hanging Banners
- Wallbox Displays
- Table Throws/Runners
- Display Stands
- Literature Stands
- Bags and Cases
If you find a manufacturing defect, then let us know, and we will repair or replace parts or product. Send us a photo of the defect within the timeframe of the warranty of your product, and we will determine best actions. Please email [email protected].
Please note, if your order is incorrect or damaged in shipping, please contact us within 48 hours of receiving your order, and at our discretion, we will make the proper arrangements.